If you're ever less than delighted with our cleaning service, please don't hesitate to reach out to us immediately! We stand by our services with a 24-hour satisfaction guarantee, ensuring your complete peace of mind.

To help us deliver the best possible cleaning experience, we kindly ask for your assistance in preparing your home before our team arrives. Here's how you can help:

1. Clear Surfaces: Please take a moment to clear surfaces such as countertops, tables, and desks. This allows our cleaners to focus on thorough cleaning rather than clutter removal.

2. Tidy Personal Items: We recommend picking up personal items like clothing, toys, and other belongings from floors and surfaces to ensure they're not inadvertently disturbed during cleaning.

3. Secure Fragile Items: If you have any valuable or delicate items, please take a moment to secure them before our arrival to prevent accidental damage.

4. Ensure Access: Make sure our team has easy access to all areas of your home that require cleaning. This may involve moving furniture or other obstacles as needed.

5. Share Preferences: Have specific cleaning preferences or instructions? We'd love to hear them! Your input helps us tailor our service to meet your needs.

6. Parking Arrangements: If parking is limited in your area, please make arrangements to ensure our team can park nearby without any issues.

Your cooperation in these simple preparations enables us to provide you with top-notch cleaning service.

We arrive equipped with top-quality cleaning supplies to spruce up your home. However, if you have preferred cleaning products present, feel free to request their use during your cleaning session.

You're more than welcome to remain at home during our cleaning sessions if you wish! Many of our clients opt to provide us with a key, passcode, or access to a lockbox outside their home. Rest assured, any key provided to us is securely safeguarded. Please be aware that failure to grant us access to your property for a scheduled cleaning appointment will result in a cancellation fee of $50.

The length of the cleaning service may vary depending on factors such as the size of your property, any additional services requested, and the specific tasks you need us to address. Please note that the initial time estimate given at the time of scheduling may not precisely align with your circumstances. As a result, the actual duration our team spends cleaning may be either shorter or longer than expected.

Yes, we offer several discounts and promotions to show our appreciation for our valued customers. We provide discounted rates for weekly, biweekly and monthly cleaning services, allowing you to enjoy consistent savings based on your preferred cleaning frequency. Additionally, we have a referral program where you can earn rewards for referring friends, family, or colleagues to our service. When a new client you referred signs up for our cleaning service, both you and the referred client will receive a special discount or reward as a token of our gratitude. At Baltimore Sparkle Cleaning Co., we believe in rewarding loyalty and making our services accessible to everyone. Don't hesitate to ask about our current promotions when scheduling your next cleaning appointment.

Communication: Prior to the cleaning service, homeowners are requested to inform us if they have any pets, including details such as the type of pet and any special instructions or considerations regarding their care during the cleaning process.

Pet Containment: While homeowners are encouraged to keep their pets in a separate room or confined area during the cleaning service, the cleaning staff ultimately has the discretion to decide if they feel comfortable with the pet being uncontained. This decision is made based on factors such as the temperament of the pet and the cleaning tasks involved. The safety and comfort of both the cleaning staff and the pet are our top priorities.